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Programmable Conversations

Access the world’s most popular communication channels through a single API.

Multiple channels, one seamless thread

One conversation

Chat with each customer in a single conversation that threads together multiple communication channels. Create an agent interface that contains all the context.

One customer profile

Make fragmented customer communication a thing of the past. Create rich profiles of active channels for each customer to deliver the ultimate personalized experience.

One API

Save overhead and developer time by connecting to a growing directory of communication channels through a single API, instead of maintaining multiple connections.

Discover our ever-growing directory


SMS

WhatsApp
Limited availability

WeChat

Messenger

Telegram

Line
Coming soon

Benefits

One conversation
One customer profile
One API
Omni-channel access

Multiple channels, one seamless thread

Customer preferred channel

Automatically contact customers on the last used channel, while retaining the freedom to select a different platform when needed.

360° customer profile

Anonymous customers are a thing of the past. Identify users and add them to an existing rich profile to deliver a personalized experience.

Unified conversation threads

One customer, one conversation. Find all customer interactions on connected channels in a single thread, and never lose context.

Omni-channel

Integrate the Programmable Conversations API and connect with customers on an ever-growing number of channels from a single view.

Coming soon

Channel fallbacks

Make sure urgent messages get read on time. Set a conditional fallback channel to increase the chance of your message being read.

Build your own channel

Have a custom communication channel that we don’t support yet? Programmatically integrate it into our API and add it to the conversation.

Automated follow-ups

Keep leads in your sales funnel. Send automated follow-ups to customers on whichever channel they prefer.

Voice call support

No matter who you call or text, get the complete picture. Add the context of phone calls to your conversations history.

Integrate the WhatsApp Business solution into Zendesk with the MessageBird native app

Integrate WhatsApp messaging into Zendesk directly. Install the native MessageBird app in Zendesk and add the WhatsApp Business solution, Facebook Messenger, WeChat, Telegram, Line and SMS as communication channels.

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Thank you, that was quick! Could you send me the credit note?

Your request has been processed successfully. The refunded amount has been deposited into your bank account.

Hello, your request to cancel and receive a refund for your flight to AMS has been acknowledged. Your refund will be processed shortly.

Hello, I would like to cancel my flight to AMS and get a refund.

Try MessageBird for Zendesk

Discover the power of Programmable Conversations in our native Zendesk App and use Zendesk’s powerful ticketing system and reporting features to improve your customer support.

Get started with Zendesk

Frequently asked questions

The MessageBird Difference

Global coverage

Connect to 900+ global carriers through our fully redundant routing platform with access to extensive feature sets and more.

Speed & Deliverability

Reach customers through our low-latency, fault-tolerant telco stack, streamlined routing profiles, and global carrier network.

24/7 Support

Our offices around the world provide unparalleled support in every time zone, 24 hours a day, 7 days a week.

Fair Pricing

Our efficient, accurate software and high-volume traffic allow us to offer you the most affordable pricing options on the market.

Want to learn more about WhatsApp’s Business solution? Reach out to our sales team.

Contact sales
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