Chat with each customer in a single conversation that threads together multiple communication channels. Create an agent interface that contains all the context.
Make fragmented customer communication a thing of the past. Create rich profiles of active channels for each customer to deliver the ultimate personalized experience.
Save overhead and developer time by connecting to a growing directory of communication channels through a single API, instead of maintaining multiple connections.
Automatically contact customers on the last used channel, while retaining the freedom to select a different platform when needed.
Anonymous customers are a thing of the past. Identify users and add them to an existing rich profile to deliver a personalized experience.
One customer, one conversation. Find all customer interactions on connected channels in a single thread, and never lose context.
Integrate the Programmable Conversations API and connect with customers on an ever-growing number of channels from a single view.
Make sure urgent messages get read on time. Set a conditional fallback channel to increase the chance of your message being read.
Have a custom communication channel that we don’t support yet? Programmatically integrate it into our API and add it to the conversation.
Keep leads in your sales funnel. Send automated follow-ups to customers on whichever channel they prefer.
No matter who you call or text, get the complete picture. Add the context of phone calls to your conversations history.
Integrate WhatsApp messaging into Zendesk directly. Install the native MessageBird app in Zendesk and add the WhatsApp Business solution, Facebook Messenger, WeChat, Telegram, Line and SMS as communication channels.
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