Start by building simple auto-replies, then expand to full customer journeys. You can automate any workflow.
Flow Builder is the bridge between data silos in your organization. Trigger pipelines to automatically have your data where it needs to be.
Communicate with customers on every communication channel with full context of orders, support history, and more.
Send an email when you receive a new SMS.
Create voice-based menus for your customers.
Send a text message to customers who left items in a shopping cart.
Improve support workflow with automated responses.
Pick a trigger such as an incoming message or a new order on your platform
Add steps to process information (eg language detection), route messages, and make relevant API calls.
Craft your customer experience through programmatic interactions across communication channels.
Design logic to route data and update your systems to reflect the latest updates from customer communications
Flow Builder allows you to create more meaningful customer interactions on the platforms they fluently use— e.g. complete sign-up forms via WhatsApp, exchange rich media on messenger, enable orders via SMS, or schedule appointments on WeChat.
Create powerful experiences to re-engage those customers and drive sales— automatically.
Escalate messages to your support team using Inbox, a dashboard for every customer conversation.
Use numbers or keywords to route your customer to the right resources.
Automate routine, repetitive answers or send helpful links and resources to address common problems.
Onboard users and workers to your platform through their preferred communication channel.
Use Flow Builder to connect to your scheduling system and eliminate manual rescheduling.
Empower your contact center with information from your CRM, build pipelines for marketing campaigns, or centralize context from support software.
Create data flows between third party sources like Point of Sale Systems (POS), CRMs, fulfillment providers, order processing systems and more.
Use flow builder to create data pipelines between team system —from sales, to marketing, to support.
Enrich customer profiles with insights like preferred language and communication channel.
Test and simulate flows, understand live performance, and troubleshoot issues.