Next Level customer support
Enhance customer service while cutting costs. Quickly resolve issues and impress customers with AI-driven self-service. Empower your agents with real-time context and insights
30%
reduction in average handle time
increase in first contact resolution
improvement in CSAT scores
Offers robust ticket management capabilities, including tags for quick issue classification, automated ticket dispatch rules, and AI-generated auto replies - empower support agents to focus on more complex issues, ultimately enhancing overall efficiency
Users can automate ticket assignments based on agent workload, skills, or preferred channels, streamlining support processes and optimizing resource utilization
Le platform provides comprehensive reporting features, such as activity dashboards, and performance metrics, enabling data-driven insights to improve operational efficiency and customer service quality
Empower agents with the right context about the contact and the conversation. Easily bring external information via integrations. Enable AI-powered insights on conversation history
Streamline Soutien with Smart Solutions
Assist users from their initial inquiry to consistent engagement
AI assistant
Answer customer queries with knowledge base powered AI
Quick responses
Pre-written responses for common situations in Inbox - Reply lightning-fast without sacrificing personalization
Multiple connectors
Out-of-the-box connectors allow you to see all related details of your customer, e.g. the Shopify order details right inside of your conversation
Automated workflow magic
Set up rules in Inbox to automate support workflows, ensuring that tickets are handled efficiently and consistently, saving your team valuable time and effort
Efficient ticket management
Robust ticket management features
including tagging, automated workflows, and email notifications, streamline customer inquiries
Enabling faster response times
Facilitating swift and efficient reactions, enhancing overall responsiveness
Improved issue resolution
Enhanced problem-solving capabilities leading to more effective resolutions
Automate common actions
Streamline routine tasks by leveraging predefined sequences and macros
Automated processes with templates
Avec Bird , tout le monde peut créer des formulaires à fort taux de conversion. Il suffit de glisser-déposer les blocs de contenu nécessaires pour concevoir des formulaires attrayants.
Automated Merging
Bird allows automated ticket merging to streamline conversations
Efficient Soutien Empowerment
Empowering support teams to handle inquiries swiftly and consistently
Maintaining personalized interactions
Sustaining customized engagements across interactions
Templates - Easy as 1,2,3
Develop standardized formats utilizing our omnichannel templates and canned responses
Comprehensive Reporting and Analytics
Advanced tools & analytics dashboards
Sophisticated tools for comprehensive reporting and analytical dashboards
Data-Driven Performance Tracking
Allows businesses to track performance metrics, identify trends, and make data-driven decisions
Improved efficiency
Boosts efficiency by optimizing response times and overall operational effectiveness
Efficiency & Satisfaction Boost
Drive enhanced customer satisfaction alongside streamlined operational efficiency
Produits intuitifs
built for the Enterprise
Une échelle inégalée
Nous traitons près d'un demi-billion d'e-mails, de SMS et de paiements chaque mois. Notre taille signifie que nous avons rencontré tous les pièges, et nous vous aiderons à les éviter.
Contrôles d'accès approfondis
L'ensemble de la plateforme offre des contrôles d'accès très fins qui vous permettent d'approvisionner votre espace de travail, ses utilisateurs et la façon dont vous êtes facturé avec un contrôle et une flexibilité totaux.
Un soutien de classe mondiale
Avec Bird , vous bénéficiez d'un accès direct à une équipe spécialisée qui peut vous aider à migrer, à évoluer et à optimiser, que ce soit au niveau des coûts, de la vitesse ou de la délivrabilité que vous recherchez.
Conformité mondiale
Nos équipes juridiques et de conformité travaillent chaque jour directement avec des milliers d'entreprises hautement réglementées pour les aider à rester en conformité, tant au niveau national qu'international.
Connectez vos applications et outils préférés
Your new standard in Marketing, Pay & Services. It's Bird
The right message -> à la right person -> au right time.