Next Level customer support
Enhance customer service while cutting costs. Quickly resolve issues and impress customers with AI-driven self-service. Empower your agents with real-time context and insights
30%
reduction in average handle time
increase in first contact resolution
improvement in CSAT scores
Offers robust ticket management capabilities, including tags for quick issue classification, automated ticket dispatch rules, and AI-generated auto replies - empower support agents to focus on more complex issues, ultimately enhancing overall efficiency
Users can automate ticket assignments based on agent workload, skills, or preferred channels, streamlining support processes and optimizing resource utilization
The platform provides comprehensive reporting features, such as activity dashboards, and performance metrics, enabling data-driven insights to improve operational efficiency and customer service quality
Empower agents with the right context about the contact and the conversation. Easily bring external information via integrations. Enable AI-powered insights on conversation history
Streamline Support with Smart Solutions
Assist users from their initial inquiry to consistent engagement
AI assistant
Answer customer queries with knowledge base powered AI
Quick responses
Pre-written responses for common situations in Inbox - Reply lightning-fast without sacrificing personalization
Multiple connectors
Out-of-the-box connectors allow you to see all related details of your customer, e.g. the Shopify order details right inside of your conversation
Automated workflow magic
Set up rules in Inbox to automate support workflows, ensuring that tickets are handled efficiently and consistently, saving your team valuable time and effort
Efficient ticket management
Robust ticket management features
including tagging, automated workflows, and email notifications, streamline customer inquiries
Enabling faster response times
Facilitating swift and efficient reactions, enhancing overall responsiveness
Improved issue resolution
Enhanced problem-solving capabilities leading to more effective resolutions
Automate common actions
Streamline routine tasks by leveraging predefined sequences and macros
Automated processes with templates
With Bird anyone can build high converting forms. Simply drag-and-drop content blocks as required to design engaging forms.
Automated Merging
Bird allows automated ticket merging to streamline conversations
Efficient Support Empowerment
Empowering support teams to handle inquiries swiftly and consistently
Maintaining personalized interactions
Sustaining customized engagements across interactions
Templates - Easy as 1,2,3
Develop standardized formats utilizing our omnichannel templates and canned responses
Comprehensive Reporting and Analytics
Advanced tools & analytics dashboards
Sophisticated tools for comprehensive reporting and analytical dashboards
Data-Driven Performance Tracking
Allows businesses to track performance metrics, identify trends, and make data-driven decisions
Improved efficiency
Boosts efficiency by optimizing response times and overall operational effectiveness
Efficiency & Satisfaction Boost
Drive enhanced customer satisfaction alongside streamlined operational efficiency
Intuitive products
built for the Enterprise
Unrivaled scale
We process almost half a trillion Emails, SMS, and payments each month. Our scale means we have encountered all the pitfalls, and we'll help you avoid them.
In-depth access controls
The entire platform offers fine grained access controls that allow you to provision your workspace, it's users, and how you get billed with total control and flexibility.
World-class support
With Bird you gain direct access to a dedicated team of experience specialised that can help you migrate, scale, and optimize—whether it's cost, speed, or deliverability that you are looking for.
Global compliance
Our legal and compliance teams work directly with thousands of highly regulated enterprises on a daily basis to help them stay compliant both domestically and across borders.
Connect your favorite apps and tools
Your new standard in Marketing, Payments & Services. It's Bird
The right message -> to the right person -> at the right time.