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WhatsApp Business solution

Gain early enterprise access to the WhatsApp Business solution with MessageBird as your verified WhatsApp Business service provider.
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1.5

billion+ users

180+

countries

End-to-End

encryption

Chat with customers on WhatsApp through MessageBird

MessageBird connects enterprises of all sizes to WhatsApp’s Business solutions, making business-to-customer communications feel as natural as communicating with family and friends.

Build your Business Account

Create a certified Business Profile with your company details. Once customers have opted in to receive your messages, you’re ready to start chatting.

Share Rich Media

Take advantage of WhatsApp’s rich media capacity. Share geolocations, images, and audio recordings and receive videos to gain context and provide support to customers.

SMS Fallback Coming soon

With MessageBird, set up SMS fallback for urgent messages to ensure your content gets delivered regardless of internet access.

Check out our Programmable Conversations and add WhatsApp to your communications suite

Programmable Conversations is a powerful omni-channel messaging solution that unifies the world’s most popular communication channels into a single API, including SMS. While your customer-facing teams focus on optimizing and personalizing their customer conversations, we manage the connections to each and every communications platform you’re present on. Expand your customer communication suite with WhatsApp, Facebook Messenger, WeChat, Telegram, Line and SMS with a single API.

Discover Programmable Conversations

Use Cases

Alerts

Reach your customers where they already are with urgent updates such as travel itinerary changes, system outages, location-targeted alerts and more.

Notifications

Share information regarding orders, deliveries, appointment reminders, payment processing and more on a platform your customers check multiple times per day.

Customer Support

Allow customers to initiate in-depth conversations with rich media capacity so your support agents can improve troubleshooting and shorten ticket lifespans.

Integrate the WhatsApp Business solution into Zendesk with the MessageBird native app

Integrate WhatsApp messaging into Zendesk directly. Install the native MessageBird app in Zendesk and add the WhatsApp Business solution, Facebook Messenger, WeChat, Telegram, Line and SMS as communication channels.

Hello, I would like to cancel my flight to AMS and get a refund.
Hello, your request to cancel and receive a refund for your flight to AMS has been acknowledged. Your refund will be processed shortly.
Your request has been processed successfully. The refunded amount has been deposited into your bank account.
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Thank you, that was quick! Could you send me the credit note?

Your request has been processed successfully. The refunded amount has been deposited into your bank account.

Hello, your request to cancel and receive a refund for your flight to AMS has been acknowledged. Your refund will be processed shortly.

Hello, I would like to cancel my flight to AMS and get a refund.

Automatic Ticket Creation

Create a new ticket each time a customer starts a new WhatsApp conversation.

Rich Tickets

Tickets are supplemented with key customer information and channel data.

In-depth Reporting

Track your WhatsApp performance with Zendesk’s reporting and analytics.

Check out MessageBird for Zendesk

WhatsApp Business Pricing

Simple and understandable pricing for WhatsApp that is based on the type of message you send.

Check WhatsApp Pricing

Template Message

Business initiated conversation

Use pre-approved templates for outbound WhatsApp messages. Pay per outbound message + our MessageBird flat fee.

Session message

Customer initiated conversation

A 24-hr chat session will start when a customer reaches out, during which you pay the outbound MessageBird flat fee only.

Frequently asked questions

The MessageBird Difference

Global coverage

Connect to 900+ global carriers through our fully redundant routing platform with access to extensive feature sets and more.

Speed & Deliverability

Reach customers through our low-latency, fault-tolerant telco stack, streamlined routing profiles, and global carrier network.

24/7 Support

Our offices around the world provide unparalleled support in every time zone, 24 hours a day, 7 days a week.

Fair Pricing

Our efficient, accurate software and high-volume traffic allow us to offer you the most affordable pricing options on the market.

Want to learn more about WhatsApp’s Business solution? Reach out to our sales team.

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