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WhatsApp Business API

Send and receive WhatsApp messages for customer support, automated notifications and two-factor authentication.
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1.5

billion+ users

180+

countries

End-to-End

encryption

Reach over 1.5 billion people using WhatsApp today

Connect to your customers on the world’s most popular messaging app via API, Flow Builder or Zendesk integration.

Customer Support

Create a branded profile for your business, providing your customers with a business description, address, email, and website.

Alerts and notifications

Send automated WhatsApp notifications such as order confirmations, appointment reminders, flight alerts and more.

Two-factor authentication Coming soon

Take advantage of end-to-end encryption for two-factor authentication and one-time passwords sent over WhatsApp.

Check out our Programmable Conversations and add WhatsApp to your communications suite

Programmable Conversations is a powerful omni-channel messaging solution that unifies the world’s most popular communication channels into a single API, including SMS. While your customer-facing teams focus on optimizing and personalizing their customer conversations, we manage the connections to each and every communications platform you’re present on. Expand your customer communication suite with WhatsApp, Facebook Messenger, WeChat, Telegram, Line and SMS with a single API.

Discover Programmable Conversations

Use Cases

Alerts

Reach your customers where they already are with urgent updates such as travel itinerary changes, system outages, location-targeted alerts and more.

Notifications

Share information regarding orders, deliveries, appointment reminders, payment processing and more on a platform your customers check multiple times per day.

Customer Support

Allow customers to initiate in-depth conversations with rich media capacity so your support agents can improve troubleshooting and shorten ticket lifespans.

Take advantage of native WhatsApp features

Send and receive images, video, locations and more, with secure, end-to-end encryption.

Hello, I would like to cancel my flight to AMS and get a refund.
Hello, your request to cancel and receive a refund for your flight to AMS has been acknowledged. Your refund will be processed shortly.
Your request has been processed successfully. The refunded amount has been deposited into your bank account.
Thank you, that was quick!
...
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Thank you, that was quick! Could you send me the credit note?

Your request has been processed successfully. The refunded amount has been deposited into your bank account.

Hello, your request to cancel and receive a refund for your flight to AMS has been acknowledged. Your refund will be processed shortly.

Hello, I would like to cancel my flight to AMS and get a refund.

Rich messaging

Share and receive images, video, locations and more with WhatsApp’s rich messaging features.

Read receipts

Get real-time insights with instant delivery and read receipts for outbound messages.

Branded business profiles

Send messages from a recognizable, branded profile that your customers can trust.

Check out MessageBird for Zendesk

WhatsApp Business Pricing

WhatsApp pricing by country and message types.

Check WhatsApp Pricing

Template Message

Business initiated conversation

Send pre-approved templated messages for business-initiated outbound messages. For template messages, you pay a combined fee per outbound message.

Session message

Customer initiated conversation

When a customer messages your business on WhatsApp, a 24-hour chat session will start. For session messages, you pay a flat fee per outbound message.

Frequently asked questions

The MessageBird Difference

Global coverage

Connect to 900+ global carriers through our fully redundant routing platform with access to extensive feature sets and more.

Speed & Deliverability

Reach customers through our low-latency, fault-tolerant telco stack, streamlined routing profiles, and global carrier network.

24/7 Support

Our offices around the world provide unparalleled support in every time zone, 24 hours a day, 7 days a week.

Fair Pricing

Our efficient, accurate software and high-volume traffic allow us to offer you the most affordable pricing options on the market.

Want to learn more about WhatsApp’s Business solution? Reach out to our sales team.

Contact sales
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