MessageBird

WhatsApp Business Pricing

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Template Message

Business initiated conversation

Use pre-approved templates for outbound WhatsApp messages. Pay per outbound message + our MessageBird flat fee.

WhatsApp fee
MessageBird fee
Total message

Session message

Customer initiated conversation

A 24-hr chat session will start when a customer reaches out, during which you pay the outbound MessageBird flat fee only.

WhatsApp fee
Free
MessageBird fee
Total message

Template Message

The WhatsApp Business solution can be used for sending outbound notifications straight to your customer’s phone. Whether it’s appointment reminders, delivery alerts or boarding passes, you can use Template Messages to send customers information at any time. Template messages must be pre-approved by WhatsApp and marketing use cases are not allowed.

Session message

Session Messages on WhatsApp are sent within a 24-hr window after a customer reaches out to your company. During the session, your agents can chat to people directly for a reduced fee. You only pay the MessageBird outbound message fee for as long as the WhatsApp session is open. The session stays active for 24hrs after the last inbound message was received. After the 24-hr window is up, you can pick the conversation back up by sending a Template Message (fees apply).

Scalability

Our APIs adhere to industry-standard protocols such as SIP and SMPP to take on messaging and calling traffic of all volumes.

Speed & Deliverability

Reach customers through our low-latency, fault-tolerant telco stack, streamlined routing profiles, and global carrier network.

24/7 Support

Our offices around the world provide unparalleled support in every time zone, 24 hours a day, 7 days a week.

Fair Pricing

Our efficient, accurate software and high-volume traffic allow us to offer you the most affordable pricing options on the market.

Want to learn more about MessageBird?
Reach out to our sales team.

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