Deliver first-class support and drive more sales on Instagram
A storefront to billions of business opportunities
Your Instagram Direct Messages can now be integrated into your existing sales and support processes. With MessageBird, turn these conversations into purchases and customers into brand enthusiasts.
Improve every Instagram interaction
Drive sales through conversations, faster
Today’s consumers expect real-time responses from brands. Engage with your customers quickly to increase your conversion rates and close more business.
3x your support team’s productivity
Automate repetitive tasks and replies to common questions, allowing your support team to focus their time on higher priority requests.
Build brand loyalty and customer satisfaction
Enrich your customer interactions and build long-lasting relationships by talking to your customers like your friends — on their preferred channel, always with the right context.
Optimize across the customer journey
Qualify leads
Capture customer information, qualify the user’s data and route them to your sales team.
Uncover insights
Automatically analyze messages with AI to enable quick, effective responses and escalations.
Rapid DM responses
Automated communication flows enable fast, personalized answers to common questions.
Story auto-replies
Instantly reply to any Instagram Story mention — incentivize purchases with coupon codes.
Paths to product expert
Leverage AI and automation to escalate conversations to live product experts.
Get paid in your DMs
Send payment links to your customers to streamline the payment process.
VIP support
Use smart data to prioritize and respond to your most important customers.
Capture key details
Empower your agents to do their best work by gathering order and delivery details up front.
Automated workflows made easy
Create logic with Flow Builder to automatically reply to Story Mentions and Direct Messages. Use automated communication flows to quickly answer common questions, qualify leads through information capture or instantly send personalized replies to Stories.
One shared inbox for Instagram and all of your customers’ preferred channels
Unify your customer’s interactions from dozens of channels into one place. View past conversations and interact with your customers through a clean and simple UI.
All channels accessible through one API
Save overhead and developer time by connecting Instagram DMs and all of the world’s most popular communication channels through a single API.
“With MessageBird's Instagram Direct Messages solution, our support team can now address our customer inquiries on Instagram much more efficiently. We can automate frequently asked questions and allow our team to focus on higher priority tasks without incurring additional costs.”
