You don't have to choose between customer satisfaction and cost efficiency
Don’t leave your customers hanging
Accelerate time-to-resolution
Promote agent efficiency and improve the customer experience with a suite of automation tools built for your fast-growing business — workflows, ticket routing and assignment, chatbots and more.
Scale with the help of AI
Initiez une conversation avec vos utilisateurs, répondez aux questions des clients et facilitez les opportunités potentielles directement depuis votre site web ou votre application.
Solve every support use case
MessageBird offers pre-packaged solutions to get you started right away. See a few examples below, or work with our Solutions Engineering team to build out the precise use cases fit for your business.
Call-to-messaging deflection
Increase agent productivity by deflecting phone calls to SMS or messaging apps — where agents can handle 4-5 conversations concurrently.
Self-serve chatbots
Most customer inquiries can be answered without a live agent. Chatbots let you surface helpful resources like Knowledge Center articles so customers can quickly find what they’re looking for.
Advanced ticket routing
Get tickets to the right agents based on their expertise, spoken language, technical ability and more with skill-based routing.
Aramex increases customer support productivity by 2.7x
A sudden increase in customer support tickets due to COVID-19 shipping demands inundated Aramex staff. Read more to learn how customer support productivity increased by nearly 3x with MessageBird.
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