Programmable Conversations
Access the world’s most popular communication channels through a single API.
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Omni-channel communications
Multiple channels, one seamless thread
One conversation
Chat with each customer in a single conversation that threads together multiple communication channels. Create an agent interface that contains all the context.
One customer profile
Make fragmented customer communication a thing of the past. Create rich profiles of active channels for each customer to deliver the ultimate personalized experience.
One API
Save overhead and developer time by connecting to a growing directory of communication channels through a single API, instead of maintaining multiple connections.
Channels
Discover our ever-growing directory
SMS
Messenger
Telegram
Line
Use cases
Benefits
One conversation
One customer profile
One API
Omni-channel access
Features
Multiple channels, one seamless thread
Customer preferred channel
Automatically contact customers on the last used channel, while retaining the freedom to select a different platform when needed.
360° customer profile
Anonymous customers are a thing of the past. Identify users and add them to an existing rich profile to deliver a personalized experience.
Unified conversation threads
One customer, one conversation. Find all customer interactions on connected channels in a single thread, and never lose context.
Omni-channel
Integrate the Programmable Conversations API and connect with customers on an ever-growing number of channels from a single view.
Channel fallbacksComing soon
Make sure urgent messages get read on time. Set a conditional fallback channel to increase the chance of your message being read.
Build your own channelComing soon
Have a custom communication channel that we don’t support yet? Programmatically integrate it into our API and add it to the conversation.
Automated follow-upsComing soon
Keep leads in your sales funnel. Send automated follow-ups to customers on whichever channel they prefer.
Voice call supportComing soon
No matter who you call or text, get the complete picture. Add the context of phone calls to your conversations history.
Integrate the WhatsApp Business solution into Zendesk with the MessageBird native app
Integrate WhatsApp messaging into Zendesk directly. Install the native MessageBird app in Zendesk and add the WhatsApp Business solution, Facebook Messenger, WeChat, Telegram, Line and SMS as communication channels.
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No code solutions
Try MessageBird for Zendesk
Discover the power of Programmable Conversations in our native Zendesk App and use Zendesk’s powerful ticketing system and reporting features to improve your customer support.
Get started with Zendesk
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Frequently asked questions
Global Coverage
Connect to 900+ global carriers through our fully redundant routing platform with access to extensive feature sets and more.
Speed & Deliverability
Reach customers through our low-latency, fault-tolerant telco stack, streamlined routing profiles, and global carrier network.
24/7 Support
Our offices around the world provide unparalleled support in every time zone, 24 hours a day, 7 days a week.
Fair Pricing
Our efficient, accurate software and high-volume traffic allow us to offer you the most affordable pricing options on the market.