Conversations after purchase through delivery
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More successful deliveries
Recipient-at-home confirmation
Avoid failed deliveries by automatically confirming that recipients are home to receive packages.
Omnichannel account & number masking
Provide an open channel of communication between delivery drivers and end-customers without compromising privacy or security.
Learn moreLast mile, human-to-human connections
With account and number masking you can safely connect end-customers to delivery drivers to share information like preferred drop off times, locations, and more to facilitate successful deliveries.
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On-demand insights for recipients
Automate delivery transparency with bots
Increase transparency to end-customers with messaging bots to answer questions about where orders are or when they will arrive.
Personalize communication experiences
Connect to customer platforms to enable end-customers to specify frequency, type, and channel of notifications they want to receive.
Notifications on preferred platforms
Let customers know when a package has arrived or estimated time of delivery on the messaging platforms they prefer to use.
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Support across the board with Inbox
Full context for every conversation
See all the relevant details for customers like order history and previous interactions with your business. Support package senders on their preferred channels of communication and reference conversations about deliveries.
Learn more about InboxTake action across your business
Enable your support team to quickly offer refunds or discounts, see the status of a delivery, and take action without leaving their support software by integrating Inbox with your business tools.
FAQ/Support Bot
Build surveys that are automatically sent to customers after purchase or delivery. Automate Net Promoter Score (NPS) surveys, gather reviews, and receive feedback about your platform.
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You're in good hands
Secure by design
Enterprise-grade security is built into our platform and products by default.
World-class support
24/7 support for you and your team, with offices in 7 countries.
Global scalability
Built for international laws and regulations, including GDPR and PSD2.