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Klantenverhalen

We werken samen met allerlei soorten bedrijven in alle sectoren voor verbluffende communicatie-ervaringen met klanten.

Enabling real-time notifications at scale using MessageBird

PagerDuty is a digital operations management platform that makes alerting dependable, simple and accessible, so that its customers can keep their digital services up and running properly. Pairing this with MessageBird’s telecom supernetwork (infrastructure), PagerDuty’s platform helps to reduce downtime and outages for its customers around the globe.

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Communications that make city life more accessible

Glovo is an on-demand delivery app created to deliver the best products within a city — from food to pharmaceuticals. Since partnering with MessageBird, Glovo’s lead to acquisition of drivers upscaled by 200%. Furthermore, its courier retention rose by 20% in some segments and its local business partners experienced 40% time saved while onboarding.

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Using WhatsApp and Flow Builder to increase customer satisfaction

NUJEK, an on-demand platform in Indonesia, provides delivery and other professional transportation services all in one mobile app. It partnered with MessageBird to get direct access to the WhatsApp Business API and automate its customer, courier and partner interactions. Since then, NUJEK’s whole communication journey has become more efficient and reliable.

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Digitizing an excellent in-store customer experience

In just a matter of days, Guzman y Gomez (GyG) rapidly pivoted online to stay connected with its customer base. It consolidated communications into one platform, implemented automation and integrated into existing software. MessageBird’s AI platform allows GyG to automatically detect between complaints and emergencies to escalate necessary issues and mitigate risks.

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Using WhatsApp to power a more profitable and efficient food ordering experience

By partnering with MessageBird, Reorder has been able to rapidly develop and bring their solution to market. Integrating with WhatsApp’s APIs, Reorder offers their clients a robust WhatsApp shop to connect with customers. It has allowed businesses to continue focusing on producing well-crafted food, and not on how to build an online sales solution.

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De wederverkoop van tickets tussen personen mogelijk maken


TicketSwap is a platform that provides a convenient and fair place to buy and sell e-tickets for concerts, festivals, sports events, theatre, and the like. It leverages MessageBird's cloud communication platform to protect and support customers from the moment they create an account, right up until they walk through the venue doors.

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Landbouw laten profiteren van moderne technologieën

As Connecterra expanded worldwide, it needed a cloud communications provider that could deliver SMS alerts and notifications quickly and reliably to farmers in some of the most remote corners of the world. Connecterra chose MessageBird to automate communication with farmers via SMS messaging to help build sustainable and economically viable dairy farms.

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Koerierscommunicatie drie keer zo productief maken

With a sudden, global rise in shipping, Aramex’s support team was quickly inundated with a sustained higher volume of support tickets. Now, customers reach Aramex on their preferred channels (WhatsApp, WeChat, Messenger, SMS and Google Business Messages), and they can track packages, find branch locations, and more all through automated flows.

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Communicatie die ziekenhuizen jaarlijks miljoenen bespaart

DrDoctor stelt ziekenhuizen in het hele VK in staat de patiëntenzorg te moderniseren via geautomatiseerde, gedigitaliseerde communicatie. Met behulp van MessageBird Flow Builder stelt DrDoctor ziekenhuizen van de National Health Service (NHS) in staat programmatische SMS- en ingesproken berichten naar patiënten te sturen, zodat het aantal no-shows en gemiste afspraken drastisch vermindert.

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A better way to reliably collect COVID-19 data at scale

Crown Coronation is an international clinical trial created in response to COVID-19, aiming to help decrease the chance of catching it or reduce the symptoms when you do get it. The Comprehensive Clinical Trials Unit at the University College of London set up a massive trial across the United States and South Africa as quickly as possible to combat the pandemic.

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Automating engagement with 50,000 WhatsApp sellers to drive revenue

OLX partnered with MessageBird to better connect with their customers through WhatsApp, SMS, and Voice and create automated communication flows on those channels. OLX increased engagement and upselling to their B2C sellers, better connections to their C2C sellers to help them sell on OLX, and proactive engagement with buyers through personalized ads.

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3x
Verbeteringen op het gebied van gesprekken en klantenbinding voor Aramex
600%
Verbeterde openingsratio voor OLX
30%
daling van het aantal niet-aanwezigen wanneer ziekenhuizen DrDoctor gebruikten
4,8 miljoen
e-mails verstuurd door Ticketswap in één week

Je bent in goede handen

Altijd beveiligd

Enterprise-grade security is built into our platform and products by default.

Ondersteuning van wereldklasse

24/7 support for you and your team, with offices in 7 countries.

Wereldwijde schaalbaarheid

Built for international laws and regulations, including GDPR and PSD2.

"With the rapid increase of eCommerce online shopping, the demand on our customer support teams has been unprecedented. MessageBird allowed us to scale up at a pace to meet this demand by making our communication with customers a true omnichannel experience. The simplicity of Inbox to bring multi-platforms into one place truly allowed our customer service teams to give customers a better all-round experience."
Ruby Wolff
COO

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