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Customer Stories

We work with all types of companies across every industry to
 make amazing customer communication experiences.

Ticketswap: Powering person-to-person ticket resales

TicketSwap is a platform that provides a convenient and fair place to buy and sell e-tickets for concerts, festivals, sports events, theatre, and the like. The company keeps transactions legitimate through its SecureSwap program and minimizes overpricing by capping resale mark-ups at 20 percent.

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Connectera: Bringing farming into the 21st Century

As Connecterra expanded worldwide, it needed a cloud communications provider that could deliver SMS alerts and notifications quickly and reliably to farmers in some of the most remote corners of the world. Connecterra chose MessageBird to automate communication with farmers via SMS messaging.

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Aramex: Courier communications 3x more productive

With a sudden, global rise in shipping and forced remote work due to COVID-19, Aramex’s support team was quickly inundated with a sustained higher volume of support tickets.  Most of these tickets are for customers who want to track, schedule, or reschedule their deliveries. While this is relatively easy for an agent to help with, it often involves several back and forth communications, which take up agent time.

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DrDoctor: Communications that save hospitals millions annually

DrDoctor empowers hospitals across the UK to modernize patient care via automated, digitized communications. UsingMessageBird Flow Builder, DrDoctor enables National Health Service (NHS) hospitals to send programmatic SMS and Voice messages to patients, drastically reducing no-shows and missed appointments.

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Crown Coronation: A better way to reliably collect COVID-19 data at scale

Crown Coronation is an innovative, international clinical trial created in response to COVID-19, aiming to help decrease the chance of catching COVID-19 or that reduces the symptoms when you do get it. The Comprehensive Clinical Trials Unit at University College of London, was tasked with setting up a massive, distributed trial across the United States and South Africa as quickly as possible to help combat the pandemic. 

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OLX: Automating engagement with 50,000 WhatsApp sellers to drive revenue

OLX partnered with MessageBird to better connect with their customers through WhatsApp, SMS, and Voice and create automated communication flows on those channels. Now, OLX sees increased engagement and upselling to their B2C sellers, better connections to their C2C sellers to help them sell on OLX, and proactive engagement with buyers through personalized ads.

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3x
improvement on both conversion and customer engagement for Aramex
600%
increase in open rates for OLX
30%
decrease in non-attendance rates when hospitals used DrDoctor
4.8 million
emails sent by Ticketswap in one week

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"Ons ondersteuningsteam doet altijd zijn uiterste best om klanten de beste service te bieden, ongeacht hun vraag of de manier waarop ze contact met ons opnemen. Het is verfrissend om een interface te zien die omnichannel communicatie versimpelt om alles efficiënt te laten verlopen."
Colin Kreeftenberg
Contact Center Manager

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