TicketSwap ist eine Plattform, die einen bequemen und fairen Ort für den Kauf und Verkauf von E-Tickets für Konzerte, Festivals, Sportveranstaltungen, Theater und dergleichen bietet. Das Unternehmen sorgt mit seinem SecureSwap-Programm für legitime Transaktionen und minimiert überhöhte Preise, indem es den Wiederverkaufsaufschlag auf 20 Prozent begrenzt.

For TicketSwap, providing quick, reliable communications around transactions and ensuring that its users are legitimate is critical to delivering secure, transparent resale experiences. To authenticate buyers and sellers and keep them up-to-date, TicketSwap leverages MessageBird SMS and Programmierbare E-Mail.

Begleitung der Veranstaltungsbesucher auf Schritt und Tritt

TicketSwap was nearing peak festival season and needed an email solution that could reach millions of e-ticket buyers and sellers without getting blocked or lost in spam folders. Die company needed a solution that would enable it to create unlimited templates. In addition, TicketSwap needed to send multiple emails to multiple recipients dynamically while counting on its email provider to filter content reliably to ensure delivery. MessageBird Programmierbare E-Mail met all of these needs and ramped up with TicketSwap in just the nick of time.

"Wir haben beschlossen, die Programmierbare E-Mail right in the middle of our peak
season — the European summer music festival season — which speaks to how confident we are in the solution, and how well it’s working for us. In just one week, we sent 4.8 million emails”

- Frank Roor, Leiter des Produktmanagements bei TicketSwap

From ticket purchases and sales to venue changes, event cancellations, and even personalized offers, Programmierbare E-Mail keeps TicketSwap’s customers informed every step of the way.

Wiederverkauf von Tickets von Person zu Person

While Programmierbare E-Mail helps TicketSwap keep customers informed, MessageBird SMS helps to keep customer accounts secure. TicketSwap leverages two-factor authentication to protect its customers and platform against fraudulent or compromised activity.

Durch die Authentifizierung der Nutzer mittels Einmal-Passwörtern, die per SMS verschickt werden, stellt TicketSwap sicher, dass die Transaktionen auf der Plattform sicher von echten, verifizierten Konten durchgeführt werden.

"Wir haben MessageBird's SMS API since nearly day one. We have always
been pleased with the reliability of the platform, and the quality of service and support we’ve received”

- Frank Roor, Leiter des Produktmanagements bei TicketSwap

Sicherer und fairer Weiterverkauf von Eintrittskarten an Fans in aller Welt

TicketSwap powers secure, reliable ticket resales to more than 4.1 million users across 20+ countries and counting. Always putting the fans first, TicketSwap leverages cloud communications to protect and support customers from the moment they create an account, right up until they walk through the venue doors. With MessageBird, TicketSwap is able to deliver safe, stress-free experiences that put event-goers am center of everything.

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